Table of Contents
1. Overview
Sphere ("we," "us," or "our") operates the Sphere platform and related services. This Privacy Policy describes how we collect, use, share, and protect information about you when you use our website, applications, and services (collectively, the "Platform").
Our Commitment: We believe your data belongs to you. Unlike many social platforms, Sphere allows creators to export their full audience data, including follower information, at any time.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, profile photo, bio
- Profile Information: Username, display name, cover photo, location (if provided)
- Content: Posts, comments, messages, images, videos you upload
- Payment Information: Billing details processed through secure third-party providers
- Communications: Messages you send to us or other users
2.2 Information Collected Automatically
- Usage Data: Pages viewed, features used, time spent on Platform
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: Approximate location based on IP address
- Log Data: Access times, error logs, referring URLs
2.3 Information from Third Parties
- Social login providers (if you sign in with Google, Apple, etc.)
- Payment processors (transaction confirmations)
- Analytics providers (aggregated usage statistics)
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Platform
- Process transactions and send related information
- Send notifications about your account and activity
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends and preferences
- Detect, investigate, and prevent fraudulent or illegal activities
- Personalize and improve your experience
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
- With Your Consent: When you explicitly agree to share
- Public Content: Posts and profile information you make public
- Service Providers: Third parties who help us operate the Platform
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In connection with mergers or acquisitions
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection
However, no system is completely secure. We cannot guarantee absolute security of your data.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
Creator Data Ownership: Creators can export their complete follower list, including emails (where users have consented), at any time through their Creator Dashboard.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for:
- Legal compliance requirements
- Fraud prevention and safety
- Dispute resolution
- Enforcement of our agreements
Backup copies may persist for a limited time after deletion.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use the Platform
- Improve our services
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.
9. Children's Privacy
Sphere is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will:
- Update the "Last Updated" date at the top
- Notify you through the Platform or via email
- Provide a summary of significant changes
Your continued use of Sphere after changes indicates acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: spheresocial@polsia.app
For data requests: spheresocial@polsia.app
We aim to respond to all privacy-related inquiries within 30 days.